Terms & Conditions
Another Piece Replacements are based in Bedfordshire. We supply Discontinued Quality China, Tableware, Crystal, Glassware, Collectables and New Linen & Cutlery worldwide. ‘ ABOUT US’
We like to receive payment within 7 days of purchase/auction end. If you have any problem making payment please let us know. Alternative arrangements can be made. Full payment is required prior to dispatch.
Payment can be made by:
· PayPal, Cheque or Standing Orders.
· Cheque drawn on a UK bank, made payable to "Another Piece Replacements". Items will be dispatched after the cheque has cleared.
· Cash on collection. Please do not send cash through the postal system. We can not accept responsibility should it go missing.
OVERSEAS: PayPal/Online Payments Only
No 'hidden' or other charge is made for PayPal/Online payments payments.
Goods will be shipped within 2 working days of you order/cheque clearance. It is the customer's responsibility to ensure that their contact details and delivery address details are correct when the order is made and we regret that we cannot accept responsibility for incorrect or non-delivery due to customer error. In these circumstances, we can re-arrange correct delivery at the customer's expense.
Items are carefully hand-packed, but in the unlikely event that a breakage does occur, please notify us and return the broken item(s) within 14 days of receipt and, if available, we will supply replacements free of charge, or, if unable to do so, give a full refund to the value of the damaged items(s) within 2 days.
You pay, we send. And we post almost every day (Mon-Friday). Postage and Shipping costs are quoted in all our listings though we are happy to discuss postage terms by other means on request. Combined postage is always offered for multiple purchases where possible however, this is calculated by weight and necessary insurance.
We do not make money on Postage/Shipping fees… Our fees are Actual Postage Cost plus cost of packing materials...We re-use boxes in the interest of recycling and to keep costs down but not excluding, nor limited to, bought in bubble wrap, parcel wrap, polystyrene packing kernels, plastic sealed bags, jiffy bags, bought in pizza boxes and special size boxes and parcel tape.
Any item can be collected by mutual arrangement to save you postage costs. A certificate of post is obtained for everything so if there are any delays, please let us know.
Return & Refund Policy
Items are carefully hand-packed, but in the unlikely event that a breakage does occur, please notify us and return the broken item(s) within 10 days of receipt and, if available, we will supply replacements free of charge, or, if unable to do so, give a full refund to the value of the damaged items(s) within 2 days.
In the unlikely event that you are not happy with your purchase, please notify us within 14 days of receipt and, if available, we will supply replacements free of charge, or, if unable to do so, give a full refund once the item(s) have been returned to us within 2 days.
Customer Guarantee - UK: If, for any reason when you have received your goods, you are not satisfied with your purchase, Another Piece Replacements will gladly replace the items or refund your monies in full, provided that they are returned to Another Piece Replacements at the address below within 14 days of receipt. If you do not wish to return items, please contact us so that we can advise on packing and return. It is the customer's responsibility to ensure that the returned goods are safely packed using appropriate materials (we suggest that you use the original packing materials for this). Another Piece Replacements reserves the right not to pay a refund if the returned goods arrive damaged. Where goods are returned other than loss, damage or error on our part, the customer will be required to pay the return shipping costs.
Another Piece Replacements, Unit 10D Sand Road Industrial Est., Gt. Gransden, Sandy, Bedfordshire. SG19 3AH. UK.
Communication is the key to a smooth and happy transaction. Please let us know if there are any problems.
If you change your mind once you have placed an order, you have the right to cancel and obtain a full refund by notifying Another Piece Replacements within 10 days and returning the goods as above (see "Returns"). In accordance with Distance Selling Regulations 2000, notification of cancellation must be in writing, either by email to firstname.lastname@example.org, or by post to: Another Piece Replacements, Unit 10D Sand Road Industrial Estate, Gt. Gransden, Sandy, Bedfordshire. SG19 3AH. UK.
Another Piece Replacements
Sand Road Industrial Est.
UK. 01767 679190
Int'l. +44 1767 679190
These Terms & Conditions are subject to English Law. Your Statutory Rights are not affected. English law will prevail in any dispute, regardless of the location of the customer and/or origin of the transaction.
You can purchase from us 24 hours a day through our eBay site, or if you would prefer to speak to us and make an order over the phone you can call our office between 9am-5pm Mon-Fri.